Zoran Bogdanovic

ZORAN BOGDANOVIC

550 MAIN ST
6176050290
ZORAN1960@HOTMAIL.COM
Web:zoranzb.com


Objective
A+CERTIFIED
REPAIRING AND TROUBLESHOOTING ALL BRAND MODELS PC DESKTOP/LAPTOP
MICROSOFT SOFTWARE TROUBLESHOOTING
MAC OS X SOFTWARE TROUBLESHOOTING
CUSTOMER PHONE /ONLINE SUPPORT/REMOTE SUPPORT
DOS 3.0-7.0/WINDOWS 3.0-95-98-98-MILLENIUM NT4.0-WIN 2000-WIN 2002-XP-WIN 7-WIN8-WIN10 -SERVER 201-2016-2019

MAC OS Leopard (10.5) Snow Leopard (10.6)Lion (10.7)Mountain Lion (10.8)Mavericks (10.9)Yosemite (10.10)El Capitan (10.11)Sierra (10.12)High Sierra (10.13)Mojave (10.14) EXCELENT KNOWLEDGE

EXCELENT CUSTOMER SERVICE/MANAGEMENT SUPPORT AND INTERPERSONAL SKILLS
FLEXIBLE,EASILY ADAPTS TO NEW SITUATIONS ,QUICK LEARNER
FLUENT IN ENGLISH-GERMAN- AND SERBO-CROATIAN.

Education
5/2003 DELL AUTHORIZED SERVICE PROVIDER/DELL CERTIFIED SYSTEM EXPERT US-MA-MALDEN
Certification
DIMENSION DESKTOPS
DELL WORKSTATIONS
DELL NOTEBOOKS
DELL SERVERS

7/2000 COMPAQ AUTHORIZED SERVICE PROVIDER/COMPAQ ACCREDITED PROFESSIONAL US-MA-MALDEN
Certification

4/2000 IBM AUTHORIZED SERVICE PROVIDER/IBM CERTIFIED IT PROFESSIONAL US-MA-MALDEN
Certification
IBM DESKTOP SYSTEMS(YPC 46)
IBM MOBILE SYSTEMS(YPC 58)
RXW02 WARRANTY BASIC FOR TECHNICIANS
RXW01 WARRANTY BASIC FOR ADMINISTRATORS
RTC02 IBM MOBILE SYSTEMS
RDC02 IBM DESKTOP SYSTEMS
RTC03 IBM MOBILE SYSTEMS
RDC03 IBM DESKTOP SYSTEMS
RXC03 IBM SERVICE MANAGER ORIENTATION
TSW13-R1 IBM FAStT STORAGE MANAGER 8.x-FLASH COPY
TSW14-R1 IBM FAStT STORAGE MANAGER 8.x-
REMOTE VOLUME MIRROR
TSW15-R1 IBM FAStT 600 STORAGE SERVER INTRODUCTION
TXW14-R2 INTRODUCTION TO THE IBM THINK VANTAGE TECHNOLOGIES-IBM SECURITY SOLUTIONS
TXW15-R2 INTRODUCTION TO THE IBM THINK
VANTAGE TECHNOLOGIES-IBM SECURE WIRELESS SOLUTIONS
TXW16-R2 INTRODUCTION TO THE IBM THINK
VANTAGE TECHNOLOGIES-IBM MIGRATION AND UPTIME SOLUTIONS

4/2000 HEWLETT PACKARD AUTHORIZED SERVICE PROVIDER/HP CERTIFIED ADVANCED IT PROFESIONAL US-MA-MALDEN
Certification
SPN 048:HP PAVILION MULTIMEDIA HOME PC SERIES 2000
SPN 053 HP NETSERVER E30 SERIES
SPN 064:HP 99 BRIO,KAYAK& VECTRA MODELS
SPN 069:HP 2000-2001 BRIO,KAYAK& VECTRA MODELS
SPN 076:HP WORKSTATION PRODUCTS SPN 999:MANUALS AND TESTS FOR DISCOUNT
SPN 048:HP PAVILION MULTIMEDIA HOME PC SERIES 2002
SPN 080: HP 2002 VECTRA&BRIO PRODUCTS
SPN 148: PRESARIO DESKTOP PC SERIES
NEW HP-COMPAQ CERTIFIED PRO CERTIFICATIONS:
AIS-PRO LIANT+WINDOWS
AIS-PRO LIANT+NETWARE
AIS-PRO LIANT+LINUX
APS-PRO LIANT SERVER
ASE-PRO LIANT STORAGE WORKS
MASTER ASE-ENTERPRISE MANAGEMENT
MASTER ASE-HIGH AVAILABILITY AND CLUSTERING
MASTER ASE-INTERNET/INTRANET
MASTER ASE-MASSAGING AND COLLABORATION
MASTER ASE-ORACLE ON WINDOWS
MASTER ASE-SQL SERVER
AIS-OPEN VIEW NETWORK SERVICE
AIS-OPEN VIEW SYSTEMS AND SERVERS
AIS-OPEN VIEW SERVICE MANAGEMENT
AIS-OPEN VIEW DATA AND STORAGE
AIS-PROCURVE NETWORKING
ASE-PROCURVE NETWORKING
APS-DESKTOPS AND WORKSTATIONS
APS-MOBILE COMPUTING
ASP-HP 9000 SERVER SOLUTIONS
APP-HP 9000 SERVER SOLUTIONS
APC-SUPERDOME GOLD
APC-SUPERDOME PLATINUM-CONSULTING SERVICES
CSA-HP-UX
CSE-HP-UX
ASP-STORAGE WORKS XP
AIS-STORAGE WORKS+WINDOWSAND NETWARE
MASTER ASE-SAN ARCHITECT




4/2000 IT PROFESSIONAL MEMBER US-MA-MALDEN
Certification
COMPTIA IT PROFESSIONAL MEMBER

12/1999 A+CERTIFICATION PROGRAM US-MA-MALDEN
Certification
VERIFICATION NR:E2EDTT4208

12/1999 TOSHIBA AUTORIZED SERVICE PROVIDER US-MA-MALDEN
Certification
TOSHIBA TECH ID#903738

APPLE CERTIFIED MAC TECH NR:WX1B65A5DE


Apple Certified Mac Technician
Safety First Course Completion
Embedded Battery Safety Course Completion
MacBook Air Service Qualification
Apple Service Fundamentals 2017 Completion
Apple Certified Mac Technician 2016
Apple Certified Mac Technician 2017
Apple Certified Mac Technician 2018
MacBook Air (Mid 2013, Early 2014, and Early 2015) Qualification
Apple Service Fundamentals Completion
Apple Certified iOS Technician 2016

Apple Certified iOS Technician 2017

Apple Certified iOS Technician 2018
iOS Qualification


7/1982 MINING AND GEOLOGY COLLEGE Yugoslavia-BOSNIA-TUZLA
Bachelor's Degree
MECHANICAL DESIGN ENGINEER


Work Experience
8/2000 - Present CONFIDENTIAL FRANKLIN,MA
IT PROFESSIONAL

HARDWARE /SOFTWARE /TROUBLESHOOTING/
PC DESKTOP/LAPTOP/MONITORS/PRINTERS
NT4.0/ W2K /W2003 /SERVERS /NETWORKING
STORE MANAGERS SUPPORT
CUSTOMERS SUPPORT
CUSTOMERS EDUCATION

1/1999 - 8/2000 CIRCUIT CITY SERVICE BILLERICA,MA
COMPUTER TECHNICIAN

HARDWARE-SOFTWARE TROUBLESHOOTING
PC DESKTOP/LAPTOP/MONITORS/PRINTERS REPAIRING
NT NETWORK TROUBLESHOOTING
CUSTOMERS SUPPORT
CUSTOMERS EDUCATION
MANAGEMENT SUPPORT

Special Skills
Languages Proficiency Level
Croatian Fluent - Full Knowledge
German Fluent - Wide Knowledge
Serbian Fluent - Full Knowledge
Slovene Conversational - Advanced
Macedonian Conversational - Advanced


References
REFERENCES AVAILABLE UPON REQUEST  ​